What is customer support? How does it differ from other customer-focused concepts? Today, we’ll break down the basics of customer support and its definition. What is Customer Support? Customer Support refers to a set of practices and procedures that seek to assist customers who require special assistance. They might

Customer support is often not as simple as it seems. And being good at providing customer support takes a lot of work. After all, as a support rep, you’ll be thrown into many different kinds of situations. Today, we’ll break down the top customer support skills you’ll

So it’s time to look for a new job. And with the new job hunt, also comes the time to refresh your resume. Writing a normal customer support resume is actually pretty easy, but writing one that stands out takes more effort. But no need to worry, today we’

Customer Support is more complex than it seems. And as we mentioned before, good customer support can translate into higher revenues for your business. As a result, optimizing your customer support operations should be a key priority for your company. After all, you would not want to leave money on

The perfect customer support software doesn’t exist. However, modern technology has allowed us to get very close. While customer support software solutions can vary drastically within them, today we’ll highlight some must-have features for 2020. Let’s break them down. Easy to Use and Implement Implementing a customer

Customer Support is much more than just solving problems for your customers. After all, when your customer needs help from you, it creates the perfect opportunity for you to earn their trust for what could be a lifetime. Today, we will go over how you can provide incredible customer support

Customer Support is much more complicated than it seems. Many people might think that Customer Support it’s just about helping customers and calling it a day. But Customer Support teams have many moving parts and processes. And when it comes to evaluating the performance of your team, or identifying

So, you’re hiring a new customer support rep. You have gone through piles of resumes and it is now time to interview the top candidates. Interviewing and hiring people is a long and expensive process, as a result, you want to make sure you’re picking out the best

So you’re thinking about providing customer support via live chat on your website? Awesome. As you may already know, we are big fans of live chat support and all the advantages that it brings to your business. However, you might be wondering where to start when implementing a live