For any successful business, developing and selling a good product or service is only half the battle. Providing your customers with good customer support is just as important. After all, shopping is as much of a transaction as it is an experience. By providing good customer service experiences, your customers

Keeping track of your customer metrics is important. This includes the not-so-good metrics too. Such as return rates, negative reviews and worst of all, customers who leave your business. Today, we will focus on customer churn, what it is, some examples and how it affects your business. What is Customer

Growing your business and getting new customers is pretty exciting. But when some of your customers start leaving your business, it’s important to understand why. After all, there are a lot of resources and costs going toward acquiring new customers for your business. This means that with every customer

Customer Service can be key to the success of your business. After all, some customers might prefer your product or service over your competitors’ if only for your customer service. Today, we’ll discuss what are the most important factors in good customer service. We will also discuss how to

The customer service sector is evolving at neck-breaking speeds. Mostly due to up-and-coming technologies. But how are these technologies shaping the future of customer service? Today we will review a few trends to keep in mind when thinking about the future of customer service. Omnichannel Support will become an Expectation

Nowadays, customer service and email go hand in hand. Email has become the standard of customer service interactions. As a result, whichever tool you choose as your customer service email platform can have a great impact on your customer service. Today, we’ll discuss some must-have features that your customer

Keeping track of your customer service performance can be key for your business. After all, how can you improve something you don’t know? Today, we’ll talk about Customer Service Standards, what they are and which ones you should implement in your business. What are Customer Service Standards? Customer

Your customers are the most important part of your business. As a result, when a customer is wrong or is making an irrational request, you need to know how to approach them. One wrong move and you could end up offending the customer. You can see how that can quickly

How useful are customer service chat transcripts? Can they be helpful for your customers? Let’s discuss the specifics of chat transcripts and how they can help your business. Using Live Chat for Customer Support Let’s start with the basics. After all, you might not be using live chat

Providing good customer service is important for your business. That’s no secret. However, that’s easier said than done. When it comes to operationalizing your customer service across your company, you might want to create a system to measure your performance. That’s where Customer Service Standards come into

Customer service can make or break your business. Yes, it is that important. After all, providing good customer service to your customers can bring multiple benefits to your business. Today, we’ll break them all down. Let’s get into it. It Adds Value to Your Product or Service Offering

Anger is natural. And sometimes, no matter how hard you try, one of your customers might get angry thanks to your product or service. It’s ok, it happens to every business. But just because it happens to everyone, it doesn’t mean it shouldn’t be taken seriously. In

The Customer is Always Right… The classic golden rule of customer service. Also, the most debated and misunderstood rule in the industry too. Depending on who you ask, this statement is either the ultimate truth or a mantra that might be permanently hurting your business. Today, we break down this

Customers come in many different forms. And the more customers you have, the more you will notice the difference between all these types of customers. Knowing the differences between these types will help you to better identify them and to better cater to their specific needs. By catering to their

Lead generation is what keeps your business going. After all, you cannot make any sales without any leads. Therefore, improving your lead generation efforts is an easy way to increase your company’s revenue. However, getting more leads is easy but not always simple. Lead generation can be expensive. It

The landscape of customer service is changing at neck-breaking speeds. Mostly thanks to new technologies that have empowered both customers and businesses when it comes to communicating with each other. Customers are now more likely to communicate with businesses online and they want to do it as quickly and seamlessly